What If My Order Gets Lost Or Damaged In Shipping?

If there are any issues with a shipment, contact the Customer Care Department via email at customerservice@palmbeachjewelry.com. PalmBeachJewelry will respond within 24 hours.

Related FAQ

  • Is It Safe to Use My Credit Card Over the Internet?

    PalmBeachJewelry uses the latest Internet security technology to protect your credit card information (the Secure Socket Layer system). This system is compatible with both the Netscape and Internet Explorer web browsers and ensures that your credit card number is protected and …

  • Which Payment Methods are Available On This Site?

    You can pay for your order using your American Express, Visa, MasterCard or Discover Card or PayPal. At the present time, PalmBeachJewelry IS unable to accept payment using a credit card with a billing address outside of the United States & Canda or issued from a bank outsi…

  • Why Was My Order Cancelled By Palm Beach Jewelry?

    Palm Beach Jewelry reserves the right to cancel any order due to, but not limited to: failed credit authorizations, site related malfunctions, improperly stated pricing and discounts.

  • Can I Order Gift Certificates?

    At the present time, the site is unable to issue gift certificates. Please check back with Palm Beach Jewelry soon, as Palm Beach Jewelry is working to make them available in the near future. If you have an existing Gift Card or eGift Card you can input the Gift Card number int…

  • Will I Be Charged Sales Tax At Palm Beach Jewelry?

    Sales tax is applied to all orders shipped in the state of Florida. Palm Beach Jewelry is required by law to collect and submit sales tax in states in which they have a physical presence. 

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