What is Candere's Warranty Period?

If your merchandise becomes defective within 30 days following your original shipping date, Candere will exchange it free of charge, or refund the full cost of the merchandise excluding shipping charges.

Related FAQ

  • How Do I Return an Item I Purchased?

    Candere strive to provide you with an experience that makes you feel confident in your purchase and use of products and services. Candere hope your selection brings you many years of enjoyment. But if you do want to return any Candere jewellery, you can simply call Jewellery Co…

  • What is Candere's Refund Policy?

    Well, although it's highly unlikely– if you didn't LOVE your Candere purchase and wanted a refund, you have 30 days (for jewellery). 

  • What are My Payment Options for My Candere Order?

    You've got a lot of choices. Candere accepts Visa, MasterCard, Discover or American Express card as well as bank wire and money orders. Candere accepts PayPal Checkout.

  • What If I Would Like to Return the Jewelry I Ordered and I Am Unable to Find the Appraisal Certificate?

    You lost the appraisal certificate! Truth is Candere would like you to return all bridal and engagement rings that come with an IGI® or SGL® or GIA® or EGL® or HKD® Appraisal Certificate with the certificate. But, if you can't find it – call Candere and Candere will give you a …

  • Is It Safe to Mail Jewelry?

    Candere ship their jewelry by highly trusted carriers like FedEx, Bluedart, DHL or Reputed Logistics Provider so the chances of anything happening to your prized package are super slim. Plus, all shipments are fully insured.

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