Candere Support Center

Find Candere helps, faqs and knowledge base quickly

How Do I Clean and Care for My Candere Diamond Jewelry?

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To clean a lightly-soiled diamond, run a bowl of lukewarm water with a little washing-up liquid and use a soft old toothbrush to gently remove any dirt. If a diamond is more heavily soiled, then it would be advisable to take it to a trusted diamond jeweller to be cleaned ultrasonically. 

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How Long Will I Have to Wait for a Refund?

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You should receive your refund within three to four weeks, which takes into account the time required to ship to Candere, inspection and processing of your return at facility, and processing of your refund by your credit card company.

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What is Candere's Warranty Period?

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If your merchandise becomes defective within 30 days following your original shipping date, Candere will exchange it free of charge, or refund the full cost of the merchandise excluding shipping charges.

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What is Candere's Refund Policy?

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Well, although it's highly unlikely– if you didn't LOVE your Candere purchase and wanted a refund, you have 30 days (for jewellery). 

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How Do I Return an Item I Purchased?

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Candere strive to provide you with an experience that makes you feel confident in your purchase and use of products and services. Candere hope your selection brings you many years of enjoyment. But if you do want to return any Candere jewellery, you can simply call Jewellery Consultant at +91 22 6106 6262 or via email at email Candere at [email protected] and they will guide you through the process.

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Can Candere Help Me Resize My Ring?

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Of course! If your Candere ring doesn't fit well, Candere will resize it free of charge (if it's returned within 30 days of its original shipment date). Expect the resize turnaround time to take about five (5) business days plus shipping time-in-transit. Candere can also resize your ring after the warranty period for a very competitive price. Call Candere at +91 22 6106 6262 or email [email protected] to get the details.

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What are My Payment Options for My Candere Order?

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You've got a lot of choices. Candere accepts Visa, MasterCard, Discover or American Express card as well as bank wire and money orders. Candere accepts PayPal Checkout.

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Can Someone Assist Me With My Purchase?

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Candere would be happy to assist you with answering any questions you may have regarding your purchase either online chat or you may either contact Candere at +91 22 6106 6262 or email [email protected]

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What If I Have Placed a Duplicate Order?

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If you think you might have placed a duplicate order, please contact Customer Service Representative at 1800-200-4014 or email [email protected] to get the details and they'll make sure that everything gets sorted out to your satisfaction. 

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Does Candere Deliver to Post Office Boxes Or Forwarding Addresses?

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Please note that Candere is unable to deliver to Post Office boxes or forwarding addresses.

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Will I Be Liable for My Jewelry Order While It is Being Shipped?

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Nope. Candere fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it's their policy that a signature is required for all Candere orders, regardless of any signature waivers you may have with FedEx or any other logistics provider.

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Can Candere Help Me Keep the Engagement Ring a Surprise?

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Candere love surprises and Candere would love to help you. First, you need to think about where you'd like the Candere Jewelry to be delivered, Candere require a signature for delivery regardless of any waivers you have from FedEx, Bluedart, DHL or global reputed logistics company. This requirement is for your protection, but Candere understand that they may interfere with your surprise. You can call Customer Service Department at +91 22 6106 6262 or email Candere at [email protected] to arrange a FedEx delivery location (like an neighbor who's in on the surprise or your work place, etc.) that will keep the secret safe. Candere can also expedite your delivery for a special occasion, forgotten birthday (doh!) or missed anniversary (whoops!). And please don't hesitate to contact Customer Service Department for any special requests.

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What If I Would Like to Return the Jewelry I Ordered and I Am Unable to Find the Appraisal Certificate?

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You lost the appraisal certificate! Truth is Candere would like you to return all bridal and engagement rings that come with an IGI® or SGL® or GIA® or EGL® or HKD® Appraisal Certificate with the certificate. But, if you can't find it – call Candere and Candere will give you a quote for the exact price of the replacement. However, your refund -- if you return the ring without the certificate -- will be reduced by Rs. 1000 or more, depending on the certificate replacement cost.

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Is It Safe to Mail Jewelry?

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Candere ship their jewelry by highly trusted carriers like FedEx, Bluedart, DHL or Reputed Logistics Provider so the chances of anything happening to your prized package are super slim. Plus, all shipments are fully insured.

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How Do I Place an Order On Candere.com?

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Ordering on Candere.com is easy and safe. Once you have found the item you would like to purchase, click the "SHOP NOW” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information. You may also order over the phone by calling +91 22 6106 6262.

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Is It Safe to Buy a Diamond and Other Pieces Of Jewelry Over the Internet?

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Yes. People bank online, they transfer cash online, they even buy cars and airplanes online! Well, Candere use the same technology that the banks use to protect against the loss, misuse or alteration of your information, so you can order a diamond (or pearl necklace or gold bracelet, etc) without worrying about a thing. Your information is safe with Candere. 

Also, when you're checking out – you can feel doubly secure if you see an “s” after the “http” in the website address. All browsers display this to let you know that you're in a secure environment thanks to use of Secure Socket Layer (SLL) technology.

To be sure you're browsing secure pages, check the bottom of the Web page for the icon of a closed padlock. This icon appears in the latest versions of Internet Explorer and Mozilla Firefox to tell you that your information is protected.

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Also, you can visit Candere Official Website to get more helps, faqs and knowledge base.

About Candere

The story of Candere begins not very long ago. In 2013, founder Rupesh Jain an IT engineer from Mumbai started his own maiden venture, steering away from the world of offline jewellery; a world he was born into. Competing with the ideals of old school shopping and a vision of making precious jewellery available to those who loved to shop online, he started Candere; an online website to bring jewellery of uncompromising quality and craftsmanship to the masses. His vision was further strengthened with the idea of bringing an online showroom with customizations available, something that was absent in the offline world. With a vision of breaking the myth, that ‘diamonds are only for the rich’, Candere began its journey.