What is the Payment Policy Of Toys R Us

For security, your billing name, address and phone number must match the information that appears on your credit card monthly billing statement. ToysRUs reserves the right to cancel any order that does not match these criteria.

Authorization process and holds on credit and debit cards

Before your item(s) is shipped, your debit or credit card statement may show what looks like a charge to your account. This is known as an "authorization hold" and is placed on your account by your financial institution to make sure funds are available once your order ships. While you have not been charged, this hold does lower your available balance and typically lasts 3-7 days, depending on the policy of your financial institution.