Orders placed on Toysrus.com and Babiesrus.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during checkout, and the carrier that is delivering your item(s).
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, "order status/tracking" on Toysrus.com and Babiesrus.com will not offer tracking information, but will still offer order status and other details.
You can track your Free Store Pickup order within 15 minutes after it is submitted, in the "order status/tracking" area of our website with your order information. Free Store Pickup orders are typically ready for pickup in under an hour, but orders placed near or outside store hours may require additional processing time.
If you have selected the Pay in Store payment option, you will not receive a tracking number until we have received your payment in full and your order has shipped. You will have 48 hours to visit any U.S. Toys"R"Us or Babies"R"Us store and make your payment, and then your order will be released for shipping.