What is the Policy Of Returning Damaged Items?

Replacements for exchange of damaged goods will only be dispatched once the original item has been received at our warehouse.

In the rare event that an item arrives to you damaged, please notify us via email attaching photographs of the damage. Once we receive your photographs we will be happy to offer you free returns on these goods.

India Jane does not offer refunds on the following items:

  • Items returned after 28 days.
  • Delivery Cost, unless the goods arrived damaged.
  • Items without a completed returns form.
  • Damaged items not notified by telephone or email to us within 7 days.
  • Gift Vouchers. (This does not affect your statutory rights)

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