What is the Status Of My Delivery?

If you think your order is late, please check the expected delivery date and the status of your order in Your Account. If there is a tracking number for your delivery, you can find it in your Order History and you should also receive it by email (and SMS if you so choose). The tracking code starts working in the morning, after Optimal Print has shipped your order. If you haven`t added your phone number to receive SMS, but would like to do so, then please go to Account Settings and check the box 'Upon shipping, SMS' at the bottom left-hand side of the page.

Tracking codes are only available for orders placed with certain shipping methods -please see the Delivery Time page. If your order was not shipped with express, please be aware that the delivery time can be 1-3 working days later than the estimated delivery time you see in your account. This is due to local postal service variations.

Related FAQ

  • How Can I Change My Delivery Address At Optimal Print?

    You can review your delivery address marked as default, change or add a new delivery address directly to your Address Book within your Account, or from the App go to "My Profile".

  • Can Optimal Print Deliver an Order to Two Separate Addresses?

    Optimal Print cannot split an order between two addresses. If you like to send an order to two or more addresses, a separate order has to be placed for each. You can do this easily without redesigning your products. Any purchased designs are saved in your Order History. Cl…

  • Can I Bundle Orders to Ship Together?

    No. Optimal Print is not able to combine two orders into one as this process would decrease efficiency and increase delivery time. However, you may order as many designs as you wish in one order (just add them all to your basket before placing the order). Photo books have a lon…

  • Can I Pick Up an Order Rather Than Have It Delivered?

    Optimal Print does not have the option for picking up orders in person. However, Optimal Print will print as close to you as possible to minimize delivery times.

  • Do I Need to Indicate a Correct Postal Code?

    It is very important that you enter a fully correct delivery address including the postal code in order to ensure timely delivery of your order.

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