When Will My Delivery Be Dispatched?

Your delivery will be dispatched as soon as the warehouse has picked and packed your order. You will receive an e mail to confirm your order has been dispatched.

Next Working Day delivery orders will be dispatched the same day to ensure they reach you on the next working day.

98% of all our standard deliveries arrive within 3 working days.

Related FAQ

  • My Fish Don’t Look Well, What Should I Do?

    The treatment you need for your fish and tank will vary depending on the symptoms of your fish.Please contact your local store who will be able to advise on the best treatment for your fish once you have described the symptoms.

  • Which Carrier Will Deliver My Goods?

    Orders weighing less than 2kg will be delivered via Royal Mail. Orders weighing over 2kg will be delivered via DPD.With the exception of direct from supplier items which will be sent via the suppliers chosen carriers.

  • Why Shouldn’t Rabbits and Guinea Pigs Live Together?

    Although both species are very social and love company, rabbits and guinea pigs have differing nutritional needs. It is also possible for a rabbit kicking out in play to severely injure a guinea pig.For these reasons Pets at Home will not sell a rabbit to live with a guinea pig…

  • Why Do I Need to Wait 3 Days to Add Fish to My New Tank?

    It is important to wait at least 3 days with all the tank systems running before adding any fish in order for the environment to stabilise, to ensure the filter is running, the temperature is stable and the tank is decorated to your satisfaction.When you begin to add fish this …

  • How Old Do I Need to Be to Purchase a Pet From Pets at Home?

    You must be at least 18 years old to purchase a pet from Pets at Home.The welfare of the pets we sell in stores is the highest priority and Pets at Home reserves the right to refuse the sale of a pet where the colleagues feel it is not in the pets best interests.

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