Why Was My Account Closed?

Related FAQ

• What is the Visitors Feature?

  Visitors is a feature that allows you to see which of your matches have viewed your profile page within the last 2 weeks. Once you have purchased a subscription, this information will be available on your Dasbhboard under the Visitors tab. If a match views your profile multiple…

• I Have Met the Love Of My Life On eharmony! How Do I Close My Account?

  Closing your eharmony account can be done via the website by following these steps once your subscription has expired: Log into your eharmony account Click on the down-arrow next to your portrait at the top of the screen to open the Profile Dropdown menu Click the "Account…

• How to Contact eHarmony Customer Care By Phone

  To reach eHarmony via telephone, please dial (844) 527-7421. The Customer Care Representatives are available from 8 a.m. to 5 p.m. Pacific Time, Monday - Saturday.

• Would I Receive a Termination Notice If My Match Made the Decision to Close Their Account Themselves?

  No, eHarmony only sends this type of notification if the decision to close the account was made by eHarmony. If you have received this notice, eharmony can confirm that the account closure was an eHarmony decision and this action was not taken at the request of the match in que…

• How Do I Change My Name As It Appears to My Matches?

  To change your name as it appears to all of your matches, please email eharmony by clicking the "Click Here" link below. In your email, please include your first name exactly as you would like it to appear on the Profile your matches see.  Or, if you prefer, contact eharmo…