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1800lighting FAQ

What is the Damaged & Defective Goods Policy Of 1800lighting?

Since 1924, Capitol Lighting has built a reputation of always putting the customer first. The strong and enduring relationships that 1800lighting have developed with manufacturers allow 1800lighting to deliver a level of service that the competition simply cannot match. 1800lighting confidently stands behind 1800lighting's products and will do 1800lighting's best to make things right.

What is the Returns Policy Of 1800lighting?

You are responsible for all return shipping charges unless the item is determined to be damaged irreparably or defective. 1800lighting has no contact with Canada Customs so you are also responsible for collecting any duties and taxes paid once your item has been returned to 1800lighting.

Does 1800lighting Ship to Canada?

1-800lighting is pleased to ship directly to Canadian customers. Please be advised that 1-800Lighting cannot ship any merchandise to a PO Box address and that because of the complexities of cross-border shipping, Free Shipping offer does not apply.

What Should I Do If My Items Damaged?

The Details you can do if you received a damaged item:

  • 1800Lighting.com requires that damages be reported within 10 days of receipt.
  •  They will assist you in ordering a new replacement item while they work on returning the damaged one.
  • If you receive an item that is damaged do not discard any of the packaging in which it was received. Discarding the original packaging of a damaged item may delay or even void the return.
  • Please be prepared to provide your order number, product and the specific nature of the damage. In some cases they may request photos be taken.
  • All items that are returned as damaged or defective will be inspected upon receipt. Return of an item found to be in working condition and absent of any damage or defect upon inspection will incur a 25% restocking fee.

In all cases, if the merchandise you have received appears to be damaged, contact their Customer Experience Team by Live Chat, at 1.800.544.4846 and press 3 or by email at customercare@1800lighting.com as soon as possible!

What's the Methods Of Payment?

American Express, MasterCard, Visa, and Discover as credit card payment will be accepted. Additionally, accepting payment through the PayPal payment gateway. Capitol Lighting's 1800lighting.com only bills its customers for the amount of the items that have actually shipped.

When checking out directly through Capitol Lighting's 1800lighting.com checkout system, Captol Lighting DOES NOT bill its customers at the time of purchase. Rather, 1800lighting.com will "authorize" the amount of your purchase with the issuing bank of your credit or debit card. That is, upon placing your order, 1800lighting.com will verify that the amount of your purchase is available against your current credit line or checking account.