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The North Face Decathlon India FAQ
How Do I Pay On the Website?
Decathlon has chosen Paytm as a a trusted partner for the online payment. In addition to the Wallet payment, customers can choose to pay with Credit Card, Debit Card, NetBanking and EMI to make the online payment.
All major cards and banks are supported. However transactions from outside India is not possible at the moment with Paytment.
Can I Exchange/return My Product At the Stores?
No, you will not be able to make an exchange at the store. However you will have the option to return the product at the store and bill the new one. The refund for your click and collect order will be processed online and credited to same account from which the payment was made.
No refund is provided by the Store.
What is a Click and Collect Order?
A click and collect order is one that can be placed online (decathlon.in) and can be collected at a store of your preferred choice.
While placing your order online you can select "Collect from (Decathlon Store)" on the shipping page as the option to get the products delivered Free of any shipping charge.
Please note the Click and Collect availability is dependent on the pincode of your address selected on the checkout address page.
What is the Communication That I Will Receive About My Reverse Pickup?
The courier partner will call on the number provided before the reverse pickup is attempted. In cases when the pickup has not been done due to unavailability or any delay, the customer will receive an SMS with regard to the same.
How Long Does It Take for a Reverse Pickup to Happen?
All instructions for the reverse pickup will be sent to decathlon courier partners on the same day or the latest by the next day. The reverse pickup for Metros takes about 3 business days and for Non Metros take about 5 business days to happen after the request has been placed.
Can I Exchange a Product I Have Bought Online At the Stores?
No, you will however have the option to return the product at the store and bill the new one. The refund for your online order will be processed online and credited to same account from which the payment was made.
How Long Does It Take for a Refund to Happen?
Any refund initiated from decathlon's side takes approximately 7-10 working days to reflect in your account.
Refund of Shipping Charge
The shipping charge is refunded ONLY for a whole or complete order that is returned. No shipping charge is refunded for any return of partial orders.
Can I Edit My Order?
It is not possible to make edits for any order. The order needs to be canceled and re-ordered.
You can do this by writing to Decathlon on care.india@decathlon.com. Once canceled the refund will be processed and will take an average of 5-7 working days to reflect in your account.