Decathlon India Support Center

You can login to the account with your existing email ID and then make a change in the 'Personal Information' section. Next to your email ID in the personal information section you will find the option to change the email ID.

Yes. EMI option is available for certain banks - ICICI, HDFC, Kotak, HSBC, RBL & Indusind Banks.

Decathlon has chosen Paytm as a a trusted partner for the online payment. In addition to the Wallet payment, customers can choose to pay with Credit Card, Debit Card, NetBanking and EMI to make the online payment.

All major cards and banks are supported. However transactions from outside India is not possible at the moment with Paytment.

A refund request is first placed with the Store Team via call or email.

The refund is then processed to the same account from which the payment has been made. No cash payments from the store will be made the store will not issue any refund / cash payments in any form the refunds take about 5-7 business days to reflect in your account

No, you will not be able to make an exchange at the store. However you will have the option to return the product at the store and bill the new one. The refund for your click and collect order will be processed online and credited to same account from which the payment was made.

No refund is provided by the Store.

These orders are fulfilled and dispatched from Warehouse in Bangalore, hence the lead time.

No change can be made once an order is placed. You would need to cancel and place a fresh order.

Please note that delivery charges are applicable for regular orders

No, Decathlon will not be able to change the pickup location once the order has been placed. You would need to cancel the order and place a fresh order with your preferred location.

No, there is no shipping charge that is involved with these orders

A click and collect order is one that can be placed online (decathlon.in) and can be collected at a store of your preferred choice.

While placing your order online you can select "Collect from (Decathlon Store)" on the shipping page as the option to get the products delivered Free of any shipping charge.
Please note the Click and Collect availability is dependent on the pincode of your address selected on the checkout address page.

Yes, a different address can be provided for the reverse pickup. However a pin code check is required to know the service ability.

The courier partner will call on the number provided before the reverse pickup is attempted. In cases when the pickup has not been done due to unavailability or any delay, the customer will receive an SMS with regard to the same.

All instructions for the reverse pickup will be sent to decathlon courier partners on the same day or the latest by the next day. The reverse pickup for Metros takes about 3 business days and for Non Metros take about 5 business days to happen after the request has been placed.

No, you will however have the option to return the product at the store and bill the new one. The refund for your online order will be processed online and credited to same account from which the payment was made.

No. The refund is automatically credited to the account from which the payment was made. No credits to another account can be done.

Any refund initiated from decathlon's side takes approximately 7-10 working days to reflect in your account.

Refund of Shipping Charge
The shipping charge is refunded ONLY for a whole or complete order that is returned. No shipping charge is refunded for any return of partial orders.

It is not possible to make edits for any order. The order needs to be canceled and re-ordered.

You can do this by writing to Decathlon on care.india@decathlon.com. Once canceled the refund will be processed and will take an average of 5-7 working days to reflect in your account.