Decathlon India Support Center

Find Decathlon India helps, faqs and knowledge base quickly

How Do I Update My Email Id Since It is Also My Login?

Updated:

You can login to the account with your existing email ID and then make a change in the 'Personal Information' section. Next to your email ID in the personal information section you will find the option to change the email ID.

Read More »

Can I Buy Products Online On Emi?

Updated:

Yes. EMI option is available for certain banks - ICICI, HDFC, Kotak, HSBC, RBL & Indusind Banks.

Read More »

How Do I Pay On the Website?

Updated:

Decathlon has chosen Paytm as a a trusted partner for the online payment. In addition to the Wallet payment, customers can choose to pay with Credit Card, Debit Card, NetBanking and EMI to make the online payment.

All major cards and banks are supported. However transactions from outside India is not possible at the moment with Paytment.

Read More »

How is a Refund Processed for My Click and Collect Order?

Updated:

A refund request is first placed with the Store Team via call or email.

The refund is then processed to the same account from which the payment has been made. No cash payments from the store will be made the store will not issue any refund / cash payments in any form the refunds take about 5-7 business days to reflect in your account

Read More »

Can I Exchange/return My Product At the Stores?

Updated:

No, you will not be able to make an exchange at the store. However you will have the option to return the product at the store and bill the new one. The refund for your click and collect order will be processed online and credited to same account from which the payment was made.

No refund is provided by the Store.

Read More »

Why Do the Click and Collect Orders Have a Lead Time?

Updated:

These orders are fulfilled and dispatched from Warehouse in Bangalore, hence the lead time.

Read More »

Can I Select a Home Delivery Option At a Later Stage for My Click and Collect Order?

Updated:

No change can be made once an order is placed. You would need to cancel and place a fresh order.

Please note that delivery charges are applicable for regular orders

Read More »

Can the Store Location for a Click and Collect Be Changed?

Updated:

No, Decathlon will not be able to change the pickup location once the order has been placed. You would need to cancel the order and place a fresh order with your preferred location.

Read More »

Is There a Shipping Charge Associated With the Click and Collect Orders?

Updated:

No, there is no shipping charge that is involved with these orders

Read More »

What is a Click and Collect Order?

Updated:

A click and collect order is one that can be placed online (decathlon.in) and can be collected at a store of your preferred choice.

While placing your order online you can select "Collect from (Decathlon Store)" on the shipping page as the option to get the products delivered Free of any shipping charge.
Please note the Click and Collect availability is dependent on the pincode of your address selected on the checkout address page.

Read More »

Can I Provide a Different Address for the Reverse Pickup?

Updated:

Yes, a different address can be provided for the reverse pickup. However a pin code check is required to know the service ability.

Read More »

What is the Communication That I Will Receive About My Reverse Pickup?

Updated:

The courier partner will call on the number provided before the reverse pickup is attempted. In cases when the pickup has not been done due to unavailability or any delay, the customer will receive an SMS with regard to the same.

Read More »

How Long Does It Take for a Reverse Pickup to Happen?

Updated:

All instructions for the reverse pickup will be sent to decathlon courier partners on the same day or the latest by the next day. The reverse pickup for Metros takes about 3 business days and for Non Metros take about 5 business days to happen after the request has been placed.

Read More »

Can I Exchange a Product I Have Bought Online At the Stores?

Updated:

No, you will however have the option to return the product at the store and bill the new one. The refund for your online order will be processed online and credited to same account from which the payment was made.

Read More »

Can the Refund Be Credited to Another Account?

Updated:

No. The refund is automatically credited to the account from which the payment was made. No credits to another account can be done.

Read More »

How Long Does It Take for a Refund to Happen?

Updated:

Any refund initiated from decathlon's side takes approximately 7-10 working days to reflect in your account.

Refund of Shipping Charge
The shipping charge is refunded ONLY for a whole or complete order that is returned. No shipping charge is refunded for any return of partial orders.

Read More »

Can I Edit My Order?

Updated:

It is not possible to make edits for any order. The order needs to be canceled and re-ordered.

You can do this by writing to Decathlon on [email protected] Once canceled the refund will be processed and will take an average of 5-7 working days to reflect in your account.

Read More »


Also, you can visit Decathlon India Official Website to get more helps, faqs and knowledge base.

About Decathlon India

Decathlon's main mission is to make sport accessible to as many people as we can. We would like to help, inspire and guide you through your sports experiences. We believe that being active and discovering new sports every day is an important part of a healthy lifestyle. Let's do some sports together, as together is always more fun!