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Gadgets360 FAQ

How Does the Gadgets360 Cancellation Process Works?

Once the customer raises a cancellation request online, Gadgets360 initiates the cancellation process. It will take 1-2 business days for Gadgets360's team to cancel the order and initiate the refund process, which further takes 7-10 business days to reflect in customer's account. Customers will be notified about the status of their refund by email.

I Can't See the Refund Credited to My Account Yet? Why?

After refund is initiated by the company, it usually takes 4 to 15 business days to reflect in your bank account. Some financial organization even take longer than 15 business days considering national holidays and other leaves.

Can I Get Refund Through NEFT In Any Of My Bank Accounts?

No, in case of payments made through any of the online methods i.e. credit cards / debit cards / net banking / EMI, the amount would be refunded on the same account from which payment was made.

What Details are Required for NEFT Transfer?

After customer's confirmation on NEFT refund, Gadgets360 Care Team will get in touch with the customer for Bank Name, Account Number, Account Holder's name, IFSC code and Branch name of the bank.

How Would I Get the Refund for a COD Order?

For all COD (Cash on Delivery) orders, an NEFT bank transfer will be done to your specified bank account. The Gadegts360 Care team will contact you to have your bank account details, which will be kept confidential. Once Gadgets360 gets the details, the refund money transfer process would take usual 7-10 business days.

Is a Refund Possible After Paying Online?

For all orders where payment is made online through credit card/debit card/net banking/EMI, the refund will be processed to the same account within 7-10 business days.

What is a Defective/faulty Product?

In case the product delivered is defective/physically damaged or not in a working condition, it can identified as a faulty product. For all such cases, customers can raise return/replacement request using their Gadgets360 Account online. As soon as Gadgets360 Care receives the request, the faulty product will be collected from your location within 5 working days. Once Gadgets360 receives the product and inspect it for the mentioned faults, the replacement/refund will be initiated.

In case the product is covered under brand’s or manufacturer’s warranty, their specific return/replacement policy will be applicable.

What is the Process to Return a Wrong Product?

In case the customer receives a wrong product, it should be informed to Gadgets360 Care within 48 hours from the date of delivery. Customers can raise a return/placement request siting the reason and Gadget360's team will initiate the process based on Gadget360 return policy.

What is Gadget360's Exchange Policy?

The Gadget360’s Exchange Policy works in the favor of customer in case where product is not received in a desirable condition. Exchange of any defective/physically damaged/Dead on Arrival product is applicable only when the customer initiates the exchange request within 48 hours of the date of delivery. All exchange requests are subject to the availability of stock with the specific seller. However, in case the stock is unavailable, Gadgets360 follows a full refund, no questions asked policy.

In case the product is covered under brand’s or manufacturer’s warranty, their specific return/replacement/exchange policy will be applicable.

When Will I Receive the Replacement After Raising the Request?

Soon after raising the replacement request, customers will receive an e-mail with all the details regarding the replacement and pickup process. All replacements are shipped right after the originally delivered item is received or picked-up.

Customers are requested to contact us immediately in case they do not receive the replacement on the specified date.

Is There a Gadgets360 Replacement Guarantee?

For items that you receive in a damaged/defective/not as described state, raise a replacement request within 48 hours/7 days from the date of delivery as per policy. We will recall the item and new replacement will be shipped at zero hidden cost. All replacement requests are subject to availability of stock and seller’s specific policy will be applicable in certain cases. In case stocks are not available, customers will get a complete refund.

For certain products, only brand’s or manufacturer’s specific return/replacement policy will be applicable.

How Can I Place a Return Request to Gadgets360?

Customers can follow the steps mentioned below to raise a return request online –

  • Login to your account on Gadgets360
  • Go to My Orders
  • Select the product you want to raise a return request for and click on the Return/Replace button
  • Submit the form with all required details
  • Create a return request and our team will initiate the return process