Modo Bath accepts American Express, Discover, Mastercard, Diner's Club and Visa.
If you notice that your ordered was damaged during transit, do not take possession of the damaged goods. Any damage should be noted on the carrier's delivery receipt if possible.
If you notice concealed damage after delivery, then you will need to take pictures of the damage and contact the customer service team. Modo Bath requires that damages are reported to Modo Bath within 2 business days of delivery and most carriers only allow claims to be filed within 2 business days of delivery.
Modo Bath will replace all damages reported within 2 business days. Replacements of damages reported about 2 business days will only be replaced if Modo Bath is able to file a claim with the carrier. Modo Bath will not replace any damages reported after 2 weeks of delivery.
If you need to cancel an order, please call the customer support at (800) 686-1480 or send Modo Bath an email at [email protected] Please note the following conditions for cancellations:
Modo Bath accepts returns within 30 days of the order ship date. A return request must be submitted within 30 days of the order ship date. Modo Bath will provide an additional 10 days for the item to be returned back and received by Modo Bath after the return request is accepted by one Modo Bath's representatives. For returns, the cost of shipping and handling each way will be deducted from the final refund. A returned item must meet the following criteria:
Modo Bath offers free shipping within the continental US for most orders. Shipping may also be upgraded to 2nd Day Air or Next Day Air.
For orders shipping to Alaska, Hawaii or Canada, Modo Bath offers competitive shipping rates.For orders shipping outside of North America, orders must be placed with one of the representatives through phone or email.When you place an order, Modo Bath will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.