Unfortunately some items can’t be sent to a CollectPlus collection point. This is probably because the item you wish to purchase is either too large or too heavy for this delivery method.
Please note that this service is only available for suitable items being shipped to customers in the UK.
When placing your order you will be able to choose CollectPlus as a delivery option on the Delivery Options page before you get to the Payment page of checkout.
Up to 2 attempts will be made to deliver your parcel, If no-one is available to receive your parcel, you will be left a card with details explaining that your parcel has been left with a neighbour or returned to the depot with details of how to arrange delivery or collection in person.
Your delivery wont require a signature and will be left in a safe place if no one is home.
You can choose to send your entire order to an alternative address or even breakdown your order to send to different addresses. If you choose to breakdown your order, you will be charged postage for each separate address to which you send the goods. A separate order will need to be placed for each order to a different address.
Yes, all items purchased at sale prices online can be refunded.
Unfortunately, Ponden Home is unable to directly confirm with the customer when they have received your returned items. Ponden Home Interiors ' returns are delivered back to them within 2-3 working days.
Once you have ordered online, you will be able to track its status. Log onto your account, select 'My Orders' where you can then view the details of pending or completed orders. You will receive a confirmation email when you submit your order and also a dispatch email when your items are on the way.
Ponden Home Interiors will take payment from you when your order is placed.
Ponden Home Interiors accepts most major cards including American Express, Visa, MasterCard, Visa Debit, Switch/Maestro. Customers can also use PayPal and Amazon Pay to pay for orders. This is available as an option during checkout. Please note PayPal cannot be used to pay for orders taken by phone.
Ponden Home Interiors is unable to accept payment via cheque or any method other than those listed above.
If you believe you have placed an order but are unsure if it has gone through, log into your Account and check your orders. If your order does not appear on the list, you will need to place it again. If you are still unsure or you have used guest checkout, please contact customer services on UK 01925 856 833 or International +44 (0) 1925 856 833 (9am - 5.30pm GMT - Monday to Friday inclusive) or email [email protected]uk.
All product ranges featured in brochures will be available online. However, there will be some products available in high street stores that will not be available online. Ponden Home Interiors is continually updating online catalogue to include as much of our High Street product as possible. If you are looking for a particular range and are unsure which store will have it, contact customer services on UK 01925 856 833 or International +44 (0) 1925 856 833 (9am - 5.30pm GMT - Monday to Friday inclusive).
Wash and care instructions can be found inside the garment or associated packaging of any product sold by Ponden Home (where applicable).
Ponden Home Interiors has taken every possible measure to make the website safe and secure for your peace of mind. Ponden Home Interiors will use the very latest SSL encryption technology and take the security of your personal data very seriously.
To check that you are in a secure area of thei website, you will see a locked padlock in the bottom right of your browser. If the padlock is unlocked, you are not in a secure area and any of your personal details entered here will not be entirely safe.
Ponden Home confirms that any personal information you supply to them will only be used in accordance with the registration that Ponden Home Interiors has with the Information Commissioners Office. It will only be used for: