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Revzilla FAQ

Does Revzilla Charge Sales Tax?

As required by law, orders shipping to Pennsylvania or Nevada (the states in which RevZilla has a physical presence) are subject to applicable sales tax. Orders shipping to any other US state will not be charged sales tax.

Does Revzilla Ship to APO Addresses?

Yes, you can use Revzilla's standard checkout. Just make sure to select the appropriate APO state. APO orders will be shipped by USPS and are handled differently from Revzilla's other orders (typically they will take up 1-5 business days longer to ship)

How Can I Tell If an Item is In Stock?

Stock and availability information will be shown once you have selected a size / color when viewing a product. This information will also be shown on the shopping cart page and in your order confirmation email.

What Does My Order Status Mean On the Wesite ?

Order status allows customers to see where in the order fulfillment process their orders currently stand. Orders can be modified or canceled only while their status is listed as "Order Received." Once an order has been marked as "Order Processed," it cannot be canceled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

When Will Revzilla Charge My Credit Card?

When you place an order, an authorization is put on your card for the amount of your order. Your credit card is not actually charged, however, until your items actually ship and tracking information is available. There is one exception to this. For items marked as a "Pre-Order," Revzilla will charge your card for the full amount of the order upon order confirmation. The reason for this is because with pre-orders that can last for 1-3 months or more, by the time the product is ready to ship the credit card information may no longer be valid. By charging up front this is no longer an issue and Revzilla can ship orders as soon as they come available. If a Pre-Order needs to be canceled prior to product shipment, Revzilla will issue a 100% credit to the credit card.

Can I Use a Gift Card (from Visa/mastercard/amex/discover) On My Purchase?

Gift Cards of this variety typically cannot be authorized for online purchases as they are formatted differently than standard credit/debit cards. That said, PayPal specifically designed a system to help online retailers deal with the inability to secure a standard Prepaid Gift Card transaction. Customers are able to associate Prepaid Gift Cards from Visa/Mastercard/AMEX/Discover as payment sources for their PayPal accounts. Please visit the PayPal landing page "How To Pay With Prepaid Gift Cards". Using this system, you can place an order on the site with the aforementioned Prepaid Gift Cards via PayPal.

Is My Credit Card Information Safe If I Place an Order Online?

Absolutely. Revzilla uses the latest security and encryption technologies to make sure your information stays private!

Is There Any Ship Internationally?

Yes, please see the International Orders page of Revzilla. Some brands and items are excluded from International Shipping.