Similar to other large online shopping entities (such as Amazon), the inventory in Ticket Network's exchange comes from many different sellers. Therefore, Ticket Network cannot guarantee combined shipping.
However, in the case that some or all of your tickets are from the same seller, you may contact them after your order is confirmed to request that the shipping be combined. This service is at the discretion of the seller.
Due to the nature of our exchange, there is usually some lag time between when tickets are purchased and when the ticket listings are updated. As tickets are sold, sellers must manually update their listings. This means that your tickets may have been ordered by another customer before you had the chance to submit yours.
This is a rare occurrence, but if it should happen to you, please contact us at 888-456-8499 and our customer service representatives would be happy to help you find a similar seat or a seat at a similar price.
In most cases, e-tickets marked as "Instant" will be available for you to download and print within minutes of placing your order. However, in order to protect against fraudulent purchases, some orders may require additional processing time. If this applies to your order, it will be noted in your order confirmation email, and your e-tickets will usually be available for you to download within one business day.
Some sellers may list their tickets as being available for email delivery. However, this does not mean that your tickets will be emailed immediately. You will be notified by email when your tickets are available for downloading and printing.
Customers will need to contact their seller directly with any shipping address changes after an order is placed. Sellers are very security-conscious about where they ship ticket and will likely only change your delivery information if it is completely necessary.
Yes, customers are allowed to input an alternate shipping address for most orders placed through TicketNetwork. However, there are certain restrictions that are based on the ticket order total. Additionally, sellers may request a signed authorization from you if they desire proof that you accept the alternate shipping address.
The alternate shipping policy is as follows:
Many ticket sellers will choose to deliver tickets close to the event by one of three methods: will-call, local pickup, or email.
Please note that these delivery methods are at the discretion of the seller, so be sure to choose tickets where the listing specifically states one of these methods, or contact the seller after buying a ticket to confirm that you will be able to get a ticket by will-call, local pick-up, or email. Same-day order tickets are subject to the $15.00 Near-Term Delivery option.
Yes, generally expect the sellers who list tickets on our exchange to require a signature for ticket delivery. This is to ensure that the tickets are physically received by someone rather than left out in the open. That being said, the decision to require a signature depends on the seller shipping the tickets.
Of course, if the signature requirement is problematic, customers can contact their ticket seller directly to waive the signature requirement, otherwise you could always:
Tickets are shipped via FedEx. Shipping via FedEx is secure and safe for both ticket buyers and sellers on the website. Shipping through FedEx allows ticket sellers to ensure that the tickets they sell have arrived to the proper recipient, and ticket buyers can track the progress of the package.
Many ticket sellers make their tickets available to you before they have even been printed, which gives customers an edge on getting great seats in advance. Because this sometimes happens, tickets may not be “in hand” at the time of purchase.
Seller notes often indicate when an order will ship (at the latest), so customers know when to expect their tickets. They may also note that tickets are “in hand,” which means they can ship immediately. After your tickets have shipped, you will receive a FedEx tracking number, so you may track your purchase.
TicketNetwork’s online exchange functions as a massive marketplace for tickets. Sellers include firms, box office promoters, licensed ticket sellers, and individuals like you with tickets that they don’t need.
TicketNetwork.com is an online marketplace that connects buyers and sellers of live event tickets. It is the signature retail website of ticket software company TicketNetwork, Inc., and is headquartered in South Windsor, CT.