TracFone also partners with other companies who supply software applications for use on their website. The software is used to collect survey or feedback information or support real-time chat sessions from customers who visit their website and utilize these tools. Information from your web session, including your device serial number, phone number, and account email may be associated with your responses when utilizing these tools. This information is used by TracFone exclusively for analysis of survey or feedback results and will not be shared with any third parties for any other purposes.
Upon request, TracFone will provide you with information about whether they hold any of your personal information. You may access, correct, or request deletion of your personal information by logging into the “my Account” portal or by contacting a Customer Care agent by calling 1-800-867-7183. In some cases we may require answers to security questions to verify your identification before any information can be amended or deleted. Additionally, in certain circumstances they may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.
If you believe that one of your contacts has provided TracFone with your personal information and you would like to request that it be removed from our database, please contact TracFone at [email protected] TracFone will respond to your request within a reasonable timeframe.
TracFone collect personal and non-personal information from customers based upon our business relationship and the nature of the products and services we provide. You supply information to TracFone when you use their ducts and services, when you visit our web site, make a purchase from TracFone, or when you establish or modify an online account. Additionally, you may also provide us with information when you interact with their customer service representatives or participate in online surveys.
TracFone will retain your information only as long as needed for business, tax and/or legal purposes. TracFone will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce their agreements. TracFone will destroy your information once it is no longer needed.
Chat is available from 8AM - 11:45PM (EST) 7 days a week.
1-800-867-7183. Centers operate from 8 AM to 11:45 PM (EST) 7 days a week.
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It is a feature that allows you to make and receive calls and send and receive messages over Wi-Fi. To use this feature, make sure your phone: