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TracFone FAQ

What's the Information Of Privacy Policy?

TracFone also partners with other companies who supply software applications for use on their website. The software is used to collect survey or feedback information or support real-time chat sessions from customers who visit their website and utilize these tools. Information from your web session, including your device serial number, phone number, and account email may be associated with your responses when utilizing these tools. This information is used by TracFone exclusively for analysis of survey or feedback results and will not be shared with any third parties for any other purposes.

How Customers and Visitors Can Access and Update Personal Information?

Upon request, TracFone will provide you with information about whether they hold any of your personal information. You may access, correct, or request deletion of your personal information by logging into the “my Account” portal or by contacting a Customer Care agent by calling 1-800-867-7183. In some cases we may require answers to security questions to verify your identification before any information can be amended or deleted. Additionally, in certain circumstances they may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service. 

If you believe that one of your contacts has provided TracFone with your personal information and you would like to request that it be removed from our database, please contact TracFone at [email protected] TracFone will respond to your request within a reasonable timeframe.

How Information is Collected At TracFone?

TracFone collect personal and non-personal information from customers based upon our business relationship and the nature of the products and services we provide. You supply information to TracFone when you use their ducts and services, when you visit our web site, make a purchase from TracFone, or when you establish or modify an online account. Additionally, you may also provide us with information when you interact with their customer service representatives or participate in online surveys. 

TracFone also automatically collect information associated with your use of your device and their products and services. When you visit their website, TracFone may store information on your computer that allows us to identify you immediately. This process is often referred to as "cookie" technology. More specifically, a cookie is a commonly used Internet standard which stores, in a very small text file on the customer's hard disk, information specific to the customer. TracFone and its partners also use web beacons, widgets and server log files, in addition to cookies, to collect and or store demographic information about their user base as a whole. You can control the use of cookies at the individual browser level but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. 

How Long My Information is Retained?

TracFone will retain your information only as long as needed for business, tax and/or legal purposes. TracFone will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce their agreements. TracFone will destroy your information once it is no longer needed. 

How to Contact TracFone?

ONLINE CHAT
Chat is available from 8AM - 11:45PM (EST) 7 days a week.

CALL TracFone
1-800-867-7183. Centers operate from 8 AM to 11:45 PM (EST) 7 days a week.

Why I Choose TracFone?

NATIONWIDE COVERAGE
It keeps up with you. TracFone runs on the largest and most dependable networks in America - the same networks as the bigger carriers. 

NO CONTRACTS
Experience wireless freedom. You don't want to be locked into a contract, that's why TracFone doesn't have them. Plus, there are no activation or cancellation fees, ever. 

NO EXTRA COSTS
Never any surprises . TracFone plans are always convenient. You'll never have any bills, overages or hidden fees; just great value without a commitment. 

UNLIMITED CARRYOVER®
Keep what you pay for. At TracFone, your unused texts, talk, and data never expire with active service. Make every minute count!

How TracFone Works?

  1. Choose a Phone or Keep Your Own
    With TracFone you can choose phones from Motorola, LG, Samsung. Choose from QWERTY, Sliders, Touch Screens, and more - or just keep your own phone! 
  2. Activate
    Inside your package is your Activation Card. Follow the simple instructions on this card to activate your phone. You can also click below to activate, or call 1-800-867-7183. An airtime card or service plan is required for activation. 
  3. Add Airtime
    To keep your Service active, you will need to add either an Airtime Card or a No Contract Monthly Plan. You can add Airtime by clicking below, visiting one of over 90,000 retailers, or by calling 1-800-867-7183.

What is Wi-Fi Calling?

It is a feature that allows you to make and receive calls and send and receive messages over Wi-Fi. To use this feature, make sure your phone:  

  • Is active  
  • Has a Wi-Fi calling SIM card
  • Has Wi-Fi calling capabilities (not all phone models support Wi-Fi calling)