Can I Change the Style, Color Or Size After an Order is Placed?

Steve Madden is unable to make any product changes to an existing order. Please contact Steve Madden immediately via Live Chat or by calling 888-762-3336. If you contact Steve Madden within 20 minutes of placing your order we can cancel and replace the order. However, once an order begins processing no changes can be made. Most orders are shipped within 24 hours. In this case, Steve Madden will ask that you please wait until the order arrives and follow the normal return policy procedure. Clearance items may not be returned or exchanged.

Related FAQ

  • Can I Make Changes Or Cancel My Online Order At Steve Madden?

    Please contact Steve Madden immediately via Live Chat or by calling 888-762-3336. If you contact Steve Madden within 20 minutes of placing your order Steve Madden can cancel and replace the order. However, once an order begins processing no changes can be made. Most orders are …

  • When is My Order Shipped By Steve Madden?

    Most orders are shipped the next business day after they are placed. Steve Madden will use UPS ground shipping for all orders in the continental US. Orders arrive within 3-7 business days unless Two Day or Next Day shipping options were chosen at checkout. Orders to Hawaii and …

  • How Can I Find a Steve Madden Shoe I Am Looking For?

    You may click the search bar in the upper right corner of every webpage and type in what you would like to find. You can use the search by a style name or category (Example: type "Pumps") and all the styles in that category will display. Then you can use the "Filter by" categor…

  • What are the Shipping Fees?

    Shipping within the continental USA is a flat fee of $7.95 per order. Express shipping options are available only in the continental USA for Two Day delivery at $15 per order or Next Day for $30 per order. Express Shipping orders must be placed by 1:00pm EST. See Shipping Polic…

  • Can Gift Cards Be Used On SteveMadden.com?

    No, Gift Cards can only be used at Steve Madden retail store (excluding the Colorado and Utah stores).

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