Unfortunately you will need to return the item directly to Kickers. Your rights are against company that has sold you the product. Please use the returns form that is on the reverse of your delivery note.
Kickers can only process an exchange for an item that is the same value or less to the one you are returning. If the exchange item is of a lesser value, Kickers will refund any price difference. Unfortunately they are unable to exchange an item for one that is more expensive. If you require a more expensive item, please request a refund on the item you are returning and place a new order on website.
Yes, this can be done. Using their free returns label (UK customers only) you can return the item(s) you don't need at no extra cost.
Returns are free if you live in the UK (unless you use a signed-for postal service for peace of mind, in which case you'll need to cover the extra cost). If you live outside the UK, you’ll need to pay for shipping (although Kickers will reimburse you in the event of a faulty item).
You should receive confirmation within a few minutes, however it can take slightly longer at peak times. Also, you may wish to check your spam mail folder. If you have provided an incorrect email address Kickers are unable to change this once the order has been placed.
Due to fast order processing service, unfortunately Kickers are unable to cancel an order once it has been placed.
Unfortunately Kickers don't offer a repair service here at Kickers, however they recommend visiting your local shoe repair shop for advice.
You should return the item to the store that it was bought from, together with the proof of purchase. This could be in the form of a receipt or a card statement clearly stating that the item was purchased at a particular date and time.
Kickers uses a number of different carriers. In most cases Standard Delivery orders are sent by Royal Mail and Express Delivery orders are sent with DPD or DHL. Some higher value Standard Delivery orders may be sent using a courier service.
Kickers reputation for quality products and service is very important to them, so rest assured that they will do everything they can to resolve this issue quickly. Please reach out to Customer Service team by vsiting the Contact Us page for further assistance.