Can I Return Some Items Online?

Return unworn item(s) purchased at smartwool.com 45 days from the date of the order for a complete refund. SmartWool includes a free shipping return label with your purchase. Returned items must be in their original packaging.

Please include the original packing slip OR your name, mailing address, email address, and order number so we can quickly process your refund and credit the card used for the purchase. Refunds may take up to three weeks to process due to the time often required for shipping and bank processing. Exchanges are not available.

Related FAQ

  • What is the Return Address Of SmartWool?

    Ship smartwool.com returns to: Smartwool Returns Timberland Distro Center 50 Service Lane Danville, KY 40422

  • How to Contact SmartWool?

    Email SmartWool at: customerservice@smartwool.com Or give SmartWool a call: 888-879-9665 Customer Service hours: Monday - Friday, 8 a.m. - 4:30 p.m. central standard time 

  • What is the Shipping Information Of SmartWool?

    Standard: 5-7 business days No weekend delivery. Not available in AK or HI. $15 3-Day: 3 business days No weekend delivery. Orders to AK and HI $30 Overnight*: Next day No weekend delivery *Saturday and Sunday orders ship on Mondays  Overnight and Express Orders…

  • Can I Iron My Wool Clothes?

    Items made of 100% wool can be ironed on a low setting. It’s best to turn the item inside out. Apparel made from a blend of wool and synthetic fibers shouldn’t be ironed. SmartWool will recommend steaming them to get out any wrinkles—you can even put those garments on a hanger…

  • When Can I Receive My SmartWool Items?

    SmartWool ships orders on business days. “Business days” are Monday through Friday, and exclude federal holidays within the United States. Holidays include: Martin Luther King Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas and New Year's Day. Deliveries to PO B…

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