Immediately contact Customer Service department. Zenni Optical will work with you to get your damaged glasses replaced with a new pair as soon as possible.
Pupillary distance (PD) measures the space between the pupils of your eyes. Knowing this measurement is important to make sure your eyes match up with the optical center of your lenses. The average adult’s PD is between 54-74; kids' are between 43-54.
If you have any questions about how to place an order online, you may reach Zenni Optical by phone, live chat, or email. Please note that they do not take orders over the phone.
Hours: 5am - 9pm PT every day Call: (800) 211-2105
Fax: (415) 883-7020
Chat with Zenni O…
Stand 8 in. away from a mirror. Hold a ruler against your brow.
Close your right eye then align the ruler’s 0 mm with the center of your left pupil.
Look straight then close your left eye and open your right eye.
The mm line that lines up to the center of your right pupil …
You have thirty (30) days from the date you receive the glasses to call Zenni Optical for a return authorization (RA) number if you want to return them for any reason. If you made a mistake during the order, or you just don’t like the glasses, you can return them for a 50% refu…