Goddiva Support Center

If no one is available to accept the delivery you will receive a card/text to advise that delivery has been attempted with details of how to arrange a re-delivery or to collect from a local depot if you prefer.

If you require the parcel to be delivered to an alternate address an £8 re-consignment fee is applicable.

If the order is not collected or delivered within 7 days, the parcel will be returned to Goddiva and an additional fee will be charged for the returned consignment for re-delivery.

If you are returning an item back to us using one of our free returns labels, please allow 2 working days for the item(s) to reach us. It takes 7-14 working days for your return to be processed by our quality checking team. Proving the garment(s) are deemed resalable, then a refund will be issued to you. Please note, during the festive season and busier periods, the refund process may take longer than expected.

Once you have selected your desired dress(es), simply go to the check out page, there you will find a discount code box, enter the code and click ‘apply’ – its that simple.

Once your order has been dispatched from warehouse, you will receive a text/email from the provided courier service. This will include your tracking number and a link for you to track your order.

Goddiva occasionally offers high-demand items on a pre-order I can’t track my parcelbasis so that customers can secure one or more of these items before Goddiva actually has the item in stock. This means you pay for this item before it becomes available. Your payment will secure your order and we dispatch your items to you as soon as Goddiva receives stock - usually within 14-21 days.

Goddiva does not offer a weekend delivery service. Anything placed for next day delivery on a Friday will be delivered on Monday.

Yes, you can return sale items. Any items purchased in sale must be sent back to us within 14 days of the date that you received it. A refund will be issued providing the garment is in its original condition and packaging.

If you have received your order confirmation and your tracking information and your parcel has still not arrived, simply go to the website of the courier service used to deliver your parcel and enter your tracking number.