How Do Pre Orders Work?

Goddiva occasionally offers high-demand items on a pre-order I can’t track my parcelbasis so that customers can secure one or more of these items before Goddiva actually has the item in stock. This means you pay for this item before it becomes available. Your payment will secure your order and we dispatch your items to you as soon as Goddiva receives stock - usually within 14-21 days.

Related FAQ

  • How Long Does It Take to Process a Return and Receive a Refund?

    If you are returning an item back to us using one of our free returns labels, please allow 2 working days for the item(s) to reach us. It takes 7-14 working days for your return to be processed by our quality checking team. Proving the garment(s) are deemed resalable, then a re…

  • What If I Am Not In When My Order is Delivered?

    If no one is available to accept the delivery you will receive a card/text to advise that delivery has been attempted with details of how to arrange a re-delivery or to collect from a local depot if you prefer.If you require the parcel to be delivered to an alternate address an…

  • Where is My Item?

    If you have received your order confirmation and your tracking information and your parcel has still not arrived, simply go to the website of the courier service used to deliver your parcel and enter your tracking number.

  • Can I Return Sale Items?

    Yes, you can return sale items. Any items purchased in sale must be sent back to us within 14 days of the date that you received it. A refund will be issued providing the garment is in its original condition and packaging.

  • How Can I Tell If My Item Has Been Shipped and When It Will Arrive?

    Once your order has been dispatched from warehouse, you will receive a text/email from the provided courier service. This will include your tracking number and a link for you to track your order.

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