How Long Does It Take to Process a Return and Receive a Refund?

If you are returning an item back to us using one of our free returns labels, please allow 2 working days for the item(s) to reach us. It takes 7-14 working days for your return to be processed by our quality checking team. Proving the garment(s) are deemed resalable, then a refund will be issued to you. Please note, during the festive season and busier periods, the refund process may take longer than expected.

Related FAQ

  • How Do Pre Orders Work?

    Goddiva occasionally offers high-demand items on a pre-order I can’t track my parcelbasis so that customers can secure one or more of these items before Goddiva actually has the item in stock. This means you pay for this item before it becomes available. Your payment will secur…

  • What If I Am Not In When My Order is Delivered?

    If no one is available to accept the delivery you will receive a card/text to advise that delivery has been attempted with details of how to arrange a re-delivery or to collect from a local depot if you prefer.If you require the parcel to be delivered to an alternate address an…

  • Does Goddiva Deliver On Weekends?

    Goddiva does not offer a weekend delivery service. Anything placed for next day delivery on a Friday will be delivered on Monday.

  • How Do I Redeem Discount Codes?

    Once you have selected your desired dress(es), simply go to the check out page, there you will find a discount code box, enter the code and click ‘apply’ – its that simple.

  • How Can I Tell If My Item Has Been Shipped and When It Will Arrive?

    Once your order has been dispatched from warehouse, you will receive a text/email from the provided courier service. This will include your tracking number and a link for you to track your order.

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