If you are returning an item back to us using one of our free returns labels, please allow 2 working days for the item(s) to reach us. It takes 7-14 working days for your return to be processed by our quality checking team. Proving the garment(s) are deemed resalable, then a re…
Goddiva occasionally offers high-demand items on a pre-order I can’t track my parcelbasis so that customers can secure one or more of these items before Goddiva actually has the item in stock. This means you pay for this item before it becomes available. Your payment will secur…
If you have received your order confirmation and your tracking information and your parcel has still not arrived, simply go to the website of the courier service used to deliver your parcel and enter your tracking number.
Once you have selected your desired dress(es), simply go to the check out page, there you will find a discount code box, enter the code and click ‘apply’ – its that simple.
If no one is available to accept the delivery you will receive a card/text to advise that delivery has been attempted with details of how to arrange a re-delivery or to collect from a local depot if you prefer.If you require the parcel to be delivered to an alternate address an…