Where is My Item?

If you have received your order confirmation and your tracking information and your parcel has still not arrived, simply go to the website of the courier service used to deliver your parcel and enter your tracking number.

Related FAQ

  • What If I Am Not In When My Order is Delivered?

    If no one is available to accept the delivery you will receive a card/text to advise that delivery has been attempted with details of how to arrange a re-delivery or to collect from a local depot if you prefer.If you require the parcel to be delivered to an alternate address an…

  • Can I Return Sale Items?

    Yes, you can return sale items. Any items purchased in sale must be sent back to us within 14 days of the date that you received it. A refund will be issued providing the garment is in its original condition and packaging.

  • How Do I Redeem Discount Codes?

    Once you have selected your desired dress(es), simply go to the check out page, there you will find a discount code box, enter the code and click ‘apply’ – its that simple.

  • Does Goddiva Deliver On Weekends?

    Goddiva does not offer a weekend delivery service. Anything placed for next day delivery on a Friday will be delivered on Monday.

  • How Long Does It Take to Process a Return and Receive a Refund?

    If you are returning an item back to us using one of our free returns labels, please allow 2 working days for the item(s) to reach us. It takes 7-14 working days for your return to be processed by our quality checking team. Proving the garment(s) are deemed resalable, then a re…

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