What If I Am Not In When My Order is Delivered?

If no one is available to accept the delivery you will receive a card/text to advise that delivery has been attempted with details of how to arrange a re-delivery or to collect from a local depot if you prefer.

If you require the parcel to be delivered to an alternate address an £8 re-consignment fee is applicable.

If the order is not collected or delivered within 7 days, the parcel will be returned to Goddiva and an additional fee will be charged for the returned consignment for re-delivery.

Related FAQ

  • Does Goddiva Deliver On Weekends?

    Goddiva does not offer a weekend delivery service. Anything placed for next day delivery on a Friday will be delivered on Monday.

  • How Can I Tell If My Item Has Been Shipped and When It Will Arrive?

    Once your order has been dispatched from warehouse, you will receive a text/email from the provided courier service. This will include your tracking number and a link for you to track your order.

  • Where is My Item?

    If you have received your order confirmation and your tracking information and your parcel has still not arrived, simply go to the website of the courier service used to deliver your parcel and enter your tracking number.

  • Can I Return Sale Items?

    Yes, you can return sale items. Any items purchased in sale must be sent back to us within 14 days of the date that you received it. A refund will be issued providing the garment is in its original condition and packaging.

  • How Do I Redeem Discount Codes?

    Once you have selected your desired dress(es), simply go to the check out page, there you will find a discount code box, enter the code and click ‘apply’ – its that simple.

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