How Can I Exchange Or Cancel My Order?

Related FAQ

• What is a Delivery Surcharge?

  Items that are bulky, heavy, or of limited availability may have a delivery surcharge in addition to standard delivery and processing charges. This charge is shown on the product page by the item price and is in addition to regular delivery and processing charges.

• What is the Ways to Return?

  Stores - You can return most non-furniture items to your local PBteen store for free.Bring to UPS Location - Start process below.By Phone - call Customer Care for furniture items. See contact info below.

• Can I Ship Items to Multiple Addresses?

  When you checkout, you will be given the option on the shipping page to "Ship to multiple addresses."

• What is the Returns Policy Of PBteen?

  You can return eligible items within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value. An original receipt or gift receipt is required. Monogrammed items and Made to Order furniture or rugs are not eligible for return…

• What Shipping Options are Available of PBteen?

  The products are delivered in two ways, either: Front Door Parcel Delivery (e.g., UPS, USPS) to your delivery addressTruck Delivery for most furniture and other items that exceed parcel carrier shipping weight limits; usually includes our Premium White Glove service and Unlimit…