How Do I Check the Progress Of an Order That I Have Placed?

Related FAQ

• If I Order Something Today, When Will It Be Dispatched?

  Same Day Dispatch: All items with a 'same day dispatch' message on website, will be dispatched on the same day that you order, provided that you place your order before 2PM (Monday to Friday excluding bank holidays). If you place your order after 2PM, Hot Diamonds will en…

• How Can I Contact Hot Diamonds?

  Visit the Contact Us section of our website, where you can e-mail helpful customer services department. Alternatively, call Hot Diamonds free on: 0800 0234481 (Monday to Friday - 9AM to 5PM).

• Can I Purchase a Single Earring On the Website?

  Unfortunately, women's earrings are only sold in pairs. Men's earrings, however, are always sold singularly.

• How Should I Care for My Hot Diamonds Jewellery?

  Careful handling of your Hot Diamonds product will be rewarded with many years of enjoyment. Finger marks and the dulling caused by day-to-day wear can be removed by lightly polishing with a microfibre cloth. Please note: Excessive rubbing may damage the protective coatings app…

• How Do I Know That Hot Diamonds Have Received the Order That I Have Placed?

  When they receive your order, Hot Diamonds will e-mail you an order confirmation message. This can be considered assurance that Hot Diamonds have received your order, and that your order will be processed accordingly.