How Can I Contact Hot Diamonds?

Related FAQ

• Are Hot Diamonds Products Conflict Free?

  Hot Diamonds guarantees that the diamonds used in all Hot Diamonds jewellery are purchased from legitimate conflict free sources, in compliance with the Kimberley Process and associated United Nations resolutions. Hot Diamonds supports the Kimberley Process Initiative to e…

• How Do I Check the Progress Of an Order That I Have Placed?

  You can check the progress of your previous orders by viewing the order history section of your My Account pages.

• How Do I Know That Hot Diamonds Have Received the Order That I Have Placed?

  When they receive your order, Hot Diamonds will e-mail you an order confirmation message. This can be considered assurance that Hot Diamonds have received your order, and that your order will be processed accordingly.

• Can I Return the Items That I Order From This Website to a Jewellery Store?

  Unfortunately, all retail stores that stock Hot Diamonds products are independent from Hot Diamonds Group, and consequently will not be able to handle returns under any circumstances.

• How Should I Care for My Hot Diamonds Jewellery?

  Careful handling of your Hot Diamonds product will be rewarded with many years of enjoyment. Finger marks and the dulling caused by day-to-day wear can be removed by lightly polishing with a microfibre cloth. Please note: Excessive rubbing may damage the protective coatings app…