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Seamless FAQ

How Does Seamless Make Orders More Eco-friendly?

At participating restaurants, you will have the option of making your Seamless order more eco-friendly at checkout. On the checkout page, simply check the box that says "Spare me the napkins and plasticware. I'm trying to save the earth" and the restaurant will exclude all extraneous packaging from your order.

Can I Save Special Delivery Instructions to One Of My Saved Addresses?

Yup! When you are checking out your order, you'll have the option to save your instructions for later. If you do this, these instructions will always appear on all delivery orders to that address until you edit or remove them.

Can I Have Multiple Delivery Addresses Associated With One Account?

Yes, as a returning user, simply enter a new address on the homepage, and upon checkout, the new address will automatically save to your profile. To manage your saved addresses, visit the addresses page

Can I Have Two Seamless Accounts With the Same Email Address?

No. Since the email address serves as the login name for your account, you are only allowed to have one Seamless account assigned to an email address. To have another account, you need to register another email address.

How Much Should I Tip for Delivery?

It is customary in the US that delivery people are paid anywhere between 10%-20% of the food/beverage total. In the UK it is not customary to tip, but is certainly always appreciated.

Can I Save My Credit Card Information?

Yes, to save your credit card information that you enter, you must check the box that is labeled "Save card details." Then, when you place the order, that credit card information will be saved as the default credit card for future orders placed under your account. You can also click on your name located on the top right of the screen and enter your credit card information there. If you already have information but would rather use a different card, click "Delete" then enter the new information.

How is the Menu Pricing Determined?

The restaurants are contractually required to offer the same prices as they provide on their printed delivery menus. If for any reason you believe the prices you see on Seamless are not consistent, please notify Seamless at [email protected] and Seamless will reach out to the restaurant to make it right.

How Do I Browse Restaurants?

The most accurate way to locate restaurants that deliver to your specific location is by entering your address on the homepage. This will display the list of restaurants that only deliver to that address. Just click the "Search" button after entering your address and you will be directed to the list of restaurants.

What Do I Do If My Food Arrived and There is Something Wrong With My Order?

If you received delivery and there appears to be a problem with your order, please call the restaurant directly for an immediate resolution. The restaurant's phone number is provided with your email confirmation and on the restaurant’s menu page on the website. Of course, Seamless Customer Care Representatives are always standing by to help. You may contact them by calling 800-256-1020.

Who Should I Call to Check the Status Of My Order?

Please call the restaurant to find out the status of your order. The restaurant's phone number is provided with your email confirmation and on the restaurant’s menu page of the website. Of course, Seamless Customer Care Representatives are always standing by to help. You may contact them by calling 800-256-1020.

How Do I Change Or Cancel My Order After I Have Placed It?

To change or cancel an order, please call the restaurant directly. The restaurant's phone number can be found on your email confirmation or by logging back onto the Seamless site. Once you have canceled or changed the order with the restaurant, please notify Seamless of the change or cancellation by responding to your order email confirmation.

What Do I Do If I Did Not Receive an Email Order Confirmation?

  1. Confirm that you are receiving outside email.
  2. Check any spam folders on your email.
  3. Contact Seamless to confirm your email address is correct in system by emailing [email protected]

What Happens After I Submit My Order?

Your order is sent electronically to the restaurant the instant you click "Place Your Order". Once your restaurant receives your order, you will get an Order Confirmation email!

How Do I Place an Order at Seamless?

  1. Enter Your Address: Enter your street address and zip/post code and click on the "Search" button.
  2. Search for Your Food or Restaurant: Click on any open restaurant name to view their menu, or type in what food or restaurant you are looking for in the Search bar and press Enter
  3. Order from the Menu: To add an item to your order, click on that item. You can customize that item by choosing quantity, additional options and special instructions. When you are done customizing the item click “Add to Bag" button. You can either select more items and add them to your order, or click the "Proceed to Checkout" button on the right of the screen to proceed to the Checkout page.
  4. Checkout with Credit Card:
  5. Newbies: If this is your first time ordering, the Checkout page is where you will set up your Seamless account. You will be asked to enter your delivery information, select a password and provide billing information. Then simply click the "Place Your Order" button to instantaneously send your order to the restaurant.
  6. Returning Members: Simply confirm your delivery and billing information and click on the "Place Your Order" button.

What is Seamless?

Seamless is the best way for you to order food from thousands of the best delivery and takeout restaurants in 900+ cities across the US and London. In short, Seamless makes ordering food for delivery and takeout seamless!

What Happened to the Old Seamless Site? and What Happened to Labs?

Seamless has been working on Seamless' new site over the past few months and getting your feedback through Seamless' Labs platform. What you see here is the result - so Labs is no more. Thank you for helping us with your valuable feedback and cheers to the food future!

Where is My Restaurant/my Favorite Restaurant?

Seamless is still working to get some restaurants on the new site, and they should be available soon! But, just to make sure, please reach out to Customer Care team at [email protected] and let us know what restaurant you would like to see on Seamless.

Where’s My Order History?

Here’s the 411, Seamless was unable to transfer some of your past orders. You can still view restaurants you have ordered from in the past and any order you place from here on out will be captured in your order history.