You are not obliged to create an account, but it is very handy.
There are definitely a few advantages of signing up:
Delivery time varies from restaurant to restaurant. It also depends on the number of orders that the restaurant has to prepare and on the distance between the restaurant and your delivery address.
You can see the estimated delivery time for each restaurant in your area on our website. After placing an order, a more precise delivery time will be communicated to you by SMS.
Creating an account is not mandatory. You can order using our guest checkout without having to sign up. Foodpanda make sure that ordering food online at foodpanda is quick and fuss-free. After placing your order, you will have the option of creating an account.
Please contact Foodpanda via chat as soon as possible, Foodpanda can let the restaurant know before it starts preparing your order.
With regards to any refund of a payment you have made online, please contact foodpanda.in and not the restaurant.
Delivery costs, just like delivery time, are determined by restaurants individually. Usually the ones closest to you will charge a small delivery fee. If a delivery driver has to travel a long way, they may charge a little extra for the service. There are many restaurants offering free delivery as well. You can easily check the delivery cost for each restaurant whilst browsing website.
The delivery area depends on individual restaurants and foodpanda.in has no influence on this. If you enter your delivery address on the homepage, then you can browse through all the restaurants that can deliver to you.
Foodpanda is available 24/7 to serve you. During closing hours you can browse through restaurants and place an order for later.
All restaurants accept cash on delivery. In addition, there are various online payment methods available. You can check which payment methods are accepted at each restaurant by going to the ‘Info’ tab on the restaurant’s page.
Cash on Delivery
Select ‘Cash on Delivery’ on the checkout page and pay the driver at your doorstep when you receive your order.
Select ‘Credit Card’ on the checkout page. After placing your order you will be redirected to the secure payment page of our payment partner, where you can follow the instructions. Once the payment is confirmed, the order will be transmitted to the restaurant.
Select ‘Online Banking’ and your bank on the checkout page. After placing your order you will be redirected to the secure payment page of payment partner, where you can follow the instructions. Once the payment is confirmed, the order will be transmitted to the restaurant.
If you have a voucher code, you can redeem it after selecting a restaurant and adding items to your basket. You will see a field to enter your voucher code on the order overview page. If the voucher is valid, the discount on your order will be calculated immediately. Only one voucher can be used per order.
If your voucher code does not work, feel free to contact Foodpanda and Foodpanda will take a look.
After you place your order, Foodpanda will send it directly to the restaurant, which starts preparing it immediately.
Foodpanda's restaurants do everything they can to get your food delivered as quickly as possible. However, sometimes restaurants receive very large amount of orders, or drivers get stuck in heavy traffic - this unfortunately might cause delays.
If the amount of time you’ve waited has exceeded the estimated delivery time, you can contact Foodpanda and Foodpanda wil look into what’s going on.