How Do I Know If My Order Went Through?

You will receive an order number via email. Make sure you only click the "Submit" button once to avoid duplicate orders or charges.

Related FAQ

  • Is It True That Some Brands Of Jeans Fit Differently Than Others?

    Yes. Although Torrid strives to ensure a perfect fit for you, some brands may fit differently than others because they are cut to that brand's signature style and shape. If you are unsure about the fit of any Torrid item, please feel free to contact a Torrid Personal Shopper.

  • Why Haven't I Received an Email Regarding My Order?

    There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.

  • What Happens If I Use a Gift Card But an Item On My Order is Sold Out?

    If you've used a gift card as payment for your order and an item has sold out, you'll receive a refund on the original gift card used for payment. Please allow your credit card anywhere from 24 hours to 7 business days to appear.

  • Will I Be Charged Shipping If I Only Purchase a Gift Card?

    No, if the order contains a gift card only, and is shipping to a U.S address, the shipping fee will be waived. All gift card orders going to U.S address are shipped via ground delivery. Please note: All gift card orders are shipped via Standard shipping. If you'd like your gift…

  • Do I Need to Create an Account to Place an Order at Torrid?

    No, but if you do, you can store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with friends! And we can contact you if there's a problem with your order. It's quick and easy. Just clic…

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