Why Haven't I Received an Email Regarding My Order?

There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.

Related FAQ

  • Is It True That Some Brands Of Jeans Fit Differently Than Others?

    Yes. Although Torrid strives to ensure a perfect fit for you, some brands may fit differently than others because they are cut to that brand's signature style and shape. If you are unsure about the fit of any Torrid item, please feel free to contact a Torrid Personal Shopper.

  • Do I Need to Create an Account to Place an Order at Torrid?

    No, but if you do, you can store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with friends! And we can contact you if there's a problem with your order. It's quick and easy. Just clic…

  • What Types Of Payment Does Torrid Accept?

    Torrid.com accepts Torrid Credit Card, MasterCard, Visa, Discover, American Express and ATM/debit cards with the Visa or MasterCard logo. You may also pay with a Torrid gift card, PayPal or store credit.

  • What Happens If I Use a Gift Card But an Item On My Order is Sold Out?

    If you've used a gift card as payment for your order and an item has sold out, you'll receive a refund on the original gift card used for payment. Please allow your credit card anywhere from 24 hours to 7 business days to appear.

  • How Do I Know If My Order Went Through?

    You will receive an order number via email. Make sure you only click the "Submit" button once to avoid duplicate orders or charges.

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