How to Contact Eastbay?

Related FAQ

• Why are Multiple Charges Appearing On My Debit / Credit Account At Eastbay?

  When you place an order using a debit or credit card, an authorization is obtained from your bank. The authorization places a temporary hold on the funds. Please note: these funds have not been deducted but are being held within your account to ensure the order can be processed…

• Does Eastbay Ship to a PO Box?

  Street addresses are normally required to ensure  Eastbay delivers your order as expected. If you do not have a street address (i.e. PO Box), please call Customer Service for assistance at 1.800.826.2205 immediately after submitting your order online. Orders sent to P…

• Can I Receive a Sale Price Adjustment On a Previous Purchase At Eastbay?

  Eastbay will be happy to give you a price adjustment on items purchased from Eastbay within 10 days of the order date for any item that has a price reduction. Eastbay will apologize, but Eastbay is unable to honor price adjustments after the 10 day time period or the sale expir…

• What are the Tax Rates and Guidelines?

  Eastbay is required by law to collect applicable sales or use tax on all purchases shipped to states in which they maintain a place of business. The amount of sales tax that will be added to your order is based on the state to which your order is being shipped, the standard sal…

• Can I Change Or Cancel an Order At Eastbay?

  When an order is sent to Eastbay from their site, they are generally unable to change or cancel your order. The order is automatically processed as soon as you press "Place Order." You may contact Eastbay if you wish to make a change. However, due to the above, Eastbay cannot g…