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Related FAQ

• Why My Order Has Not Been Confirmed?

  Detailed personal information may be required for orders selected randomly by Liligal's fraud prevention team for further verification before sending out. It is Liligal's responsibility to protect shoppers from any unwanted billings. If the verification is not completed within …

• When Will I Get the Refund From Liligal?

  The refund will be issued within 7 business days upon the receipt by our warehouse and verified the conditions of the items.It normally takes one business day for the refund to appear on your Liligal wallet. The balance in your wallet could either be applied to your future purc…

• Is the Real Color the Same As the Photo from Liligal?

  Yes, but there is a slight color variation due to limitations in photography and the inevitable differences in monitor settings. So the colors shown in the photograph may not correspond 100%.

• Do I Need to Pay for the Shipping Fee Back to Liligal?

  Yes, the customers need to pay the return shipping. Liligal does not accept packages returned using C.O.D. (Cash on Delivery) service. Return shipping charges are non-refundable. And please return through your local post office to avoid tax.

• Why Was My Order Divided Into Two Or More Packages?

  Orders might be divided into different packages due to a difference in processing time or there are many items in your order which need to be divided.