The decision as to whether the goods are truly faulty or incorrect has to be made by one of the experienced Senior Retail Managers or with the expert opinion of the Manufacturer’s Representative with faulty goods. If the goods are faulty or incorrect Cloggs UK will cover all reasonable postage costs and gladly replace the goods, or offer a full refund. (To ensure efficient processing please let Cloggs UK know the postage costs as soon as possible.) If however it is thought that the goods have been damaged or tampered with, or have had excessive wear, no exchange will be granted and all postage/shipping costs will have to be covered by the customer.
To discuss whether it is likely you have a genuine claim that the goods you have received are faulty or incorrect, please email Cloggs UK at [email protected] Please provide your order number or full name and postcode if you don’t have this. Cloggs UK will then be able to advise you how to proceed.