I've Owned a Pair Of HELM for 2 Years and I Have an Issue With Them. What Do I Do?

Related FAQ

• I Have a Pair Of Boots With a Waxed Canvas Panel That Has Begun to Show Some Marks On It. What Do I Do?

  This is a characteristic of wear and most people think it adds character. If it is something that displeases you, you may try rubbing the canvas area with some Otter Wax to darken the entire panel.

• I Work In a Wood Shop/welding Shop/machine Shop/the Forest. Can I Wear These to Work?

  Yes, you can certainly work in our boots, but do note that they aren’t built with steel toes, reinforced stitching, or other essentials that are needed to make them OSHA rated. HELM designs boots to be used both professionally and casually and customers send photos of themselve…

• When Does HELM Process My Order?

  In most cases, HELM ships within 24 hours of the day of purchase. If you place your order after 1pm CST or on the weekend, your order will ship the next business day. Please note, your order will not ship until payment for the order has cleared.

• How Does HELM Boots Fit Compared to Other Boots Or Running Shoes?

  HELM Boots is sized using the Brannock system (the sizing device found in most shoe stores). All of boots, with the exception of The Pablo, run true to size. This means that if your foot is measured to be a size 9 you will wear a size 9 in HELM. HELM Boots are sized similarly t…

• I Ride a Motorcycle Or Like to Skateboard In My HELM. What Can I Expect?

  It is up to you what you do in the boots but motorcycle riding and skateboarding will certainly speed up the time needed in between resoles. HELM boots are designed for a variety of activities but are not reinforced for extreme street use.