If I Want to Return My Item, What Should I Do?

All items except mattresses must be in new condition and in the original packaging in order to qualify for a refund. You may return an unopened item within 30 days of delivery.

If you wish to return unopened merchandise you will be charged:  

  1. Return shipping fee (Varies by product)  
  2. 15% restocking fee 

Please email customercare@olejo.com and 1800mattress will provide a return quote as well as a return label with instructions.

Related FAQ

  • What's the Price Guarantee Of 1800mattress?

    If a customer finds the same or a comparable mattress at a lower price elsewhere prior to delivery,  1800mattress will match the price. If a customer finds the same or a comparable mattress at a lower price elsewhere within thirty (30) days after the date of delivery, …

  • How 1800mattress Disclose My Information Outside 1800mattress

    1800mattress does not sell or rent your personal information to third parties. 1800mattress only disclose your personal information with your prior consent or under the following limited circumstances.

  • What Should I Do If I Received Damaged Items?

    Upon the arrival of your shipment, whether it was shipped small package or by truck, please take the time to inspect your item to make sure that it was not damaged during transit. The inability to note a damaged product at the time of delivery may result in automatic forfeit of…

  • What's the Warranties Of 1800mattress?

    1800mattress.com Makes No Warranties, Representations, Indemnities, Or Guarantees With Respect to the Products, Whether Expressed Or Implied, Arising By Law, Or Otherwise, Including, Without Limitation, Implied Warranties Of Merchantability Or Fitness for a Particular Purpose. …

  • What's the Refusal Of Shipment Policy

    If a customer refuses shipment on a non-damaged delivery they are subject to all return fees as if it were a returned item.

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