Upon the arrival of your shipment, whether it was shipped small package or by truck, please take the time to inspect your item to make sure that it was not damaged during transit. The inability to note a damaged product at the time of delivery may result in automatic forfeit of the ability to return the item, or have the item covered under shipping insurance. 1800mattress urges you to not only inspect the outside of the package, but also to immediately open the item and make sure that it is 100% intact. If the item appears damaged please have the driver make note of it, if it looks damaged beyond use please refuse the shipment. This is to make sure that you will be covered by the carriers insurance. If there is a problem with damaged product we will work very hard to get you a replacement as quickly as possible.