My Tracking Says My Parcel Has Been Delivered But I Haven’t Received It, What Should I Do?

Please check if you have received a missed delivery card and that your parcel hasn’t been left in a safe space, with a concierge or at a neighbor’s address. If the parcel has still not been found, please contact our Customer Care team at people@peopletree.co.uk for further assistance.

Related FAQ

  • How Can I Pay On People Tree Site?

    Payment for orders must be made by debit or credit card. All online transactions are protected by the latest security technology. For added security when you place an order, People Tree does not retain your payment details. You can pay for your order online by: Amazon Payments …

  • Where is My Tracking Reference?

    You should receive a tracking reference once your parcel has been dispatched from our warehouse, please bear in mind that it can take 1-2 business days for your order to be dispatched. If you haven’t received your tracking within this time, please contact People Tree's Customer…

  • Will I Be Charged VAT on People Tree?

    All prices displayed on the UK website include UK Value Added Tax (VAT). If shipping outside of the EU, the prices do not include UK VAT but your order may be subject to local duties.

  • Do I Need to Create a People Tree Account to Place an Order?

    You will need to create a People Tree account unless you are an Amazon account holder. You can use your Amazon account to make a payment.

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