What If I Can't Upload My Photo to 3D Laser Gifts' Website?

If you are having difficulty uploading the image, then image you are uploading may be too big for the website to capture. 3D Laser Gifts suggests that you place the order without adding the image. When you add your crystal to the cart, with no image, you will be prompted on how to send us the image. You can send an email with your photo as an attachment to customerservice@3dlasergifts.com.

Related FAQ

  • How Long Does It Take to Process My Order?

    The order process, which is the number of days we need to produce your crystal, takes between three to five (5-8**) business days.****Note: During the busy holiday season, the processing time is subject to change.

  • How Do I Upload My Photo?

    While customizing your crystal during Step 2, click on the 'Select File' button under Upload Picture. A window will open, allowing you to browse through images stored on your computer. It is the same process as uploading a picture to your email. You can upload up to three (3) p…

  • How Does 3d Laser Gifts Engrave Images On Crystal?

    The engraving process uses a laser to etch images and text on your crystal. When the laser is focused on to the glass, the focal point of energy is so high that the structure is changed at a small point. The laser beam is controlled by a computer, creating an image made of a th…

  • What Crystal Shapes and Sizes Does 3D Laser Gifts Offer?

    At 3D Laser Gifts offers 16 different crystal shapes: Landscape, Tower, Peak Tower, Faceted Tapered Tower, Heart, Diamond, Plaque, Special Flat, Dome, Cut Dome, Multi Faceted Rectangle, Trophy, Prestige, Iceberg, Arc, Cathedral. MOST of the shapes come in the standard Small, Me…

  • Will the Background Of My Photo Show Up On the Crystal?

    If you order a flat crystal, the background will be included in the crystal engraving. If you choose a different shape, our designers automatically remove the background. If you would like to include the background in an engraving, please write in the ‘Special Instructions’ sec…

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