The order process, which is the number of days we need to produce your crystal, takes between three to five (5-8**) business days.**
**Note: During the busy holiday season, the processing time is subject to change.
Although 3D Laser Gifts accepts most photos, the higher quality the better. It is best to avoid blurry or dark photos. In the rare circumstance 3D Laser Gifts cannot use your photo for 3D engraving, 3D Laser Gifts will contact you for a different photo and the reasoning for the denial of the photo.
The recommended number of figures (people, animals, and inanimate objects) varies depending on the shape and size of your crystal. With small and medium crystals,3D Laser Gifts usually cannot add more figures because of space limitations; it would negatively affect the detail and clarity of the engraved image. With larger crystals, you do have the option of adding more figures for an additional fee. Do keep in mind that the more figures there are in the image, and the smaller the crystal, the less space the designers have to put your 40-max character engraving.
If you order a flat crystal, the background will be included in the crystal engraving. If you choose a different shape, our designers automatically remove the background. If you would like to include the background in an engraving, please write in the ‘Special Instructions’ section during Step 2 of the ordering process. Please be sure to specify any instructions you have to the desigenrs in the "Special Instructions" section upon placing an order. If the customer does not write in the Special Instructions Section, the designers have free will to move around the image and text, to allow for best possible outcome of crystal.
If you are having difficulty uploading the image, then image you are uploading may be too big for the website to capture. 3D Laser Gifts suggests that you place the order without adding the image. When you add your crystal to the cart, with no image, you will be prompted on how to send us the image. You can send an email with your photo as an attachment to [email protected]
While customizing your crystal during Step 2, click on the 'Select File' button under Upload Picture. A window will open, allowing you to browse through images stored on your computer. It is the same process as uploading a picture to your email. You can upload up to three (3) pictures and ask the designers to choose the best fitted one, in the Special Instructions Box.
3D Laser Gifts recommends uploading files between 100kb and 5MB for the best picture quality. 3D Laser Gifts' website has a size limit of 5MB so if you would like to upload a photo larger than 5MB, please send it as an email attachment to [email protected]
Yes, 3D Laser Gifts can take simple logos or graphics and laser them into the glass in 3D. If the logo you send is not a 2D illustration or is made of complex color gradients, it may not work. If you have questions about your logo, email at [email protected]
Yes. It is also possible for a 3D designer to compile 3D data on his computer and later on engrave into a crystal. Please be sure to specify any instructions you have to the desigenrs in the "Special Instructions" section upon placing an order. If the customer does not write in the Special Instructions Section, the designers have free will to move around the image and text, to allow for best possible outcome of crystal.
At 3D Laser Gifts offers 16 different crystal shapes: Landscape, Tower, Peak Tower, Faceted Tapered Tower, Heart, Diamond, Plaque, Special Flat, Dome, Cut Dome, Multi Faceted Rectangle, Trophy, Prestige, Iceberg, Arc, Cathedral. MOST of the shapes come in the standard Small, Medium, and Large sizes. Tower and Landscape shapes offer additional sizes of Mini, XL, XXL, XXXL, and MAX. To see what sizes are available in your preferred shape, click on the “Product Specs” drop down menu on Step 2 of the ordering process.
The engraving process uses a laser to etch images and text on your crystal. When the laser is focused on to the glass, the focal point of energy is so high that the structure is changed at a small point. The laser beam is controlled by a computer, creating an image made of a thousand small points. This laser process is known as Vitrography.