What If There is a Problem With My Order?

Related FAQ

• Why Do I Have to Enter My Credit Card Information If I Am Using a Gift Card That Covers the Cost Of the Order?

  A credit card is required for all orders. When an order is placed on the system no payments are collected until The University Book Store actually ship the order. The system does check with your credit/debit card provider to make sure that there are sufficient funds available t…

• What are My Shipping Options At the University Book Store?

  For standard ground shipping  The University Book Store uses either USPS® or UPS®. For expedited shipping  The University Book Store uses USPS® Priority Mail Express, FedEx® 2nd Day* and FedEx® Overnight* (These are only available in the contiguous 48 states). Standar…

• How Do I Cancel Some Or All Of the Books On My Order?

  You cannot cancel the order online. You must contact the textbook department at (608) 257-3784 ext.5905.

• What If I Am Shipping Outside the United States?

  Place your order and choose "International – Price to be quoted later" as your shipping option. The University Book Store will assemble and weigh your order. The University Book Store will then calculate the costs of the various shipping options available to you. The University…

• Why is There a Charge On My Card If My Order Has Not Shipped?

  When you place an order, The University Book Store will place an authorization hold on your credit card. This hold secures the funds and is not charged until your order ships. If your order is canceled for any reason, the hold will clear on your card within 72 hours. If yo…