What is Initial Shipping Charges?

Orders with merchandise included in free shipping promotion may have initial shipping costs deducted from the refund, unless placing a new order at time of return.

Related FAQ

  • Which Payment Method Does Lights Online Accept?

    Lights Online accepts Visa, Mastercard, American Express and Discover Card as well as Paypal.

  • What is the Price Protection and Guarantee?

    Lights Online will match published Internet prices from another authorized dealer plus 10% of the difference. If you find an advertised (shipped) price online that is lower than ours, be sure to bookmark the page so that Lights Online can verify. If an item goes on sale after y…

  • Will Lights Online Disclose The Information It Receives To Third-Parties?

    LightsOnline does not sell, trade or rent your personal information to others. In order to facilitate a physical mailing or email communication, LightsOnline may need to utilize the resources of a third-party company, which may include disclosing relevant information such as na…

  • What Should I Do If I Have Cancellation Requests?

    If you would like to cancel an order (or part of an order) that has not been shipped or is on backorder, please e-mail customer service or call LightsOnline toll free at 1-866-688-3562. LightsOnline will submit a request to the manufacturer and e-mail you an acknowledgement of …

  • What Do I Do If I Receive Damaged Or Defective Product?

    Please open and inspect your item(s) within 30 days of receipt. If you received products that have manufacturer's defects or have been damaged in transit, please contact LightsOnline at 1-866-688-3562 or e-mail LightsOnline. LightsOnline will do everything possible to make sure…

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