What is the Return Policy Of Heartland Veterinary Supply?
Upon receipt of your order, if you are not completely satisfied, please contact Heartland Veterinary Supply within 30 days. A return authorization number will be assigned, providing the product or products to be returned are in resalable condition. A restocking fee of up to 20% may be applied to returned, refunded, or exchanged items.
- According to federal laws, once a prescription order has been filled, it is non-returnable. Due to general health considerations and FDA regulations, Heartland Veterinary Supply will regret that there can be no returns on prescription products.
- Vaccines and special order items are non-returnable.
Product returned without a return authorization number or past the 30 day deadline will not be accepted for a refund or exchange.
Missing or damaged items should be reported within 72 hours of receiving the package.
- Returns must be in new condition in original manufacturer's packaging including all product information. Health Codes will not allow any employee to handle soiled items.
- Any items returned that do not meet these specifications will be discarded at no credit.
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