What is the Status Of My Denby Order?

Related FAQ

• Why is There an Appearance Of Grey Lines On My Denby Dishes?

  This is a common issue that is actually related to the flatware you are using and affects mostly white or light faced plates which tend to show metal marks rather than actual scratches.  The flatware being used is softer than the glaze on the dishes.  Denby glazes are…

• Why is There Color Variation In Some Denby Patterns?

  Denby stoneware is a handmade product and therefore could result in color variations from piece to piece. A difference of 1/1000th of an inch in glaze thickness can cause a slight variation in color when the piece is fired. Color variations sometimes occur naturally during manu…

• Can Denby Glass Be Used In the Dishwasher?

  The color in Denby glass is created by rolling clear glass in colored chips and melting them so that they fuse. The result makes the color permanent and irremovable, and because it contains no lead, Denby glass is safe for use in the dishwasher. Again we recommend the use of lo…

• Which Domestic Appliances is Denby Safe for Use In?

  Denby can be safely used for cooking food in a microwave (it is not recommended that the microwave is used for warming plates), oven and for use in the fridge, freezer and dishwasher. Denby recommends using liquid detergents in your dishwasher. All pottery and china can crack i…

• What is a Second Or Near Perfect Item?

  If color varies beyond our strict tolerance levels or even has the slightest imperfection such as a spot of uneven color, we designate that product as a "second". The quality of a second is extremely high, every piece has the same durability as first quality with no chips or cr…