What should I do if I forgot to add a voucher code?

Related FAQ

• What if my flight or train is delayed?

  For airport and train station pickups, you have a complimentary wait time of 60 minutes. We understand that there may be issues beyond your control that could lead to unexpected delays. By providing your flight or train details upon booking, your driver is able to track your ar…

• Are the prices shown per person or per vehicle?

  The prices shown are always per vehicle and include all taxes, gratuities, and fees. The maximum number of passengers and bags which can comfortably fit in each vehicle is shown under each car class. The number of passengers does not affect the price.

• What should I do if I forgot to add my flight number?

  Go to the RIDES page and select the booking you would like to add a flight number to. Click or tap EDIT. You can now add or edit your flight number.

• What is Blacklane’s cancellation policy?

  For transfer/one-way bookings, cancellation is free of charge if there is more than one hour left before the agreed pickup time. If there is one hour or less before the agreed pickup time, the total price must be paid. For hourly bookings, cancellation is free of charge if ther…

• How do I change my credit card?

  On the website, click on your name and select PROFILE from the drop-down menu. Under PAYMENT you can add or remove your credit cards. In the apps, you can find your credit cards in the PAYMENT page. To add a new card, tap the plus sign in the top right corner, and to delete one…