What if my flight or train is delayed?

Related FAQ

• What should I do if I forgot to add my flight number?

  Go to the RIDES page and select the booking you would like to add a flight number to. Click or tap EDIT. You can now add or edit your flight number.

• How do I make changes to my booking?

  You can change the car class, date, time and location of pickup, dropoff location, and additional information. To make changes on the website, click on RIDES at the top of the page and select the ride that you would like to make changes to. You will then see a page with the det…

• How do I change my credit card?

  On the website, click on your name and select PROFILE from the drop-down menu. Under PAYMENT you can add or remove your credit cards. In the apps, you can find your credit cards in the PAYMENT page. To add a new card, tap the plus sign in the top right corner, and to delete one…

• How do I add extra stops to my one-way/transfer booking?

  It is not possible to add extra stops to a one-way/transfer booking. If you wish to make one or more stopovers during your ride, we recommend an hourly ride booking. Please list the stops that you would like to make in the Notes for the driver box.

• When is my ride charged to my credit card?

  Your credit card is only charged 24 to 48 hours after the ride has taken place. Once you have made your booking, we reserve the funds on your credit card with a pre-authorization. Your card is not charged at this point in time. This common practice is also used by hotels and re…